#QOTW: Can I enable Single Sign-On for only Jira Service Desk customers?
Updated: Jun 16
Yes it's possible. Configuring the #SingleSignOn redirection for Jira Service Desk Portal to customers only.
To activate the customer portal Single Sign-On redirection, you have to enable the Redirect SD Customer Portal checkbox in the SAML SSO configuration in the redirection page. With the other option Enable SSO Redirect unchecked, non-portal users/ customers won't be redirect to the IdP via SSO.
You can follow the steps below:
Navigate to the SAML Single Sign On configuration page, then go to Redirection (on the middle panel)
Make sure that Enable SSO Redirect is unchecked
Mark the checkbox next to Redirect SD Customer Portal
Scroll down to reach Logout Redirection (in the Logout section) and select Redirect only SSO users after logout
Go to the top of the page and Save Setting