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Can I enable Single Sign-On for only Jira Service Desk customers?

Updated: Aug 6


Question

Can I enable Single Sign-On for only Jira Service Desk customers?


Short answer

Yes it's possible to configure the Single Sign-On redirection for Jira Service Desk Portal to customers only.


How to enable Single Sign-On for only Jira Service Desk customers

To activate the customer portal Single Sign-On redirection, you have to enable the Redirect SD Customer Portal checkbox in the SAML SSO configuration in the redirection page. With the other option Enable SSO Redirect unchecked, non-portal users/ customers won't be redirect to the IdP via SSO.


Step-By-Step Guide

To activate the customer portal SSO redirection, you have to enable the Redirect SD Customer Portal checkbox in the SAML SSO configuration in the Redirection page.


With the other option Enable SSO Redirect unchecked, non-portal users/ customers won't be redirect to the IdP via SSO.


You can follow the steps below:

  • Navigate to the SAML Single Sign On configuration page, then go to Redirection (on the middle panel)

  • Make sure that Enable SSO Redirect is unchecked

  • Mark the checkbox next to Redirect SD Customer Portal

  • Scroll down to reach Logout Redirection (in the Logout section) and select Redirect only SSO users after logout

  • Go to the top of the page and Save Setting

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