• Julie Gums

#QOTW: What size of license do I need for your SAML SSO plugin?

In Confluence / Bitbucket it's pretty simple which license you need , for Jira it's a bit more complicated.

Confluence / Bitbucket

Purchase the license tier that matches the number of users you have licensed for your host application. For example, if you have a 25-user Confluence / Bitbucket license, purchase the Confluence add-on at the 25-user tier. The add-on will only function if its license matches or exceeds the tier of the host application – even if only some of your licensed users need to use the add-on.


For Jira, you must purchase the add-on license that matches the highest Jira application tier. For example, if you have a 500 user Jira Software license, and a 20 agent Jira ServiceDesk license, your Jira add-ons must be at the 500 user level. A special note for ServiceDesk. ServiceDesk Portal users only do not count into license at all. If you have a 10 agent ServiceDesk and 700 users using the portal only, you only need a 10 user license of our plugin. Another mixed example. If you have 10 agent ServiceDesk & 100 User Jira Core users as well as 600 portal only users, you need a 100 user version of our plugin as it's the "highest Jira Application tier" (see quote above).


Bamboo pricing tiers are based on agents, or "build slaves", rather than users. The more agents, the more processes can run concurrently – either steps in the same build, or different builds. Purchase the license tier that matches the number of remote agents of your Bamboo host application. For example, if you have a 10 remote agents license, purchase the Bamboo add-on at the 10 remote agents tier.


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