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Why does my sync with User Sync partially fail?



Question

Why does my sync with User Sync partially fail?


What is the problem?

In the most cases the synchronization with User Sync partially fails because a few users have usernames that are too long, longer than 60 characters.


Jira does not support this, therefor you see on Jira an error message that we couldn't sync that user, because the username is longer than the 60 characters. Another reason can be a different object ID. This is happening if you delete a user and create this user again a couple of weeks later. User Sync then tells you, that it can't create users with the same name.

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