New report
Automatic Translations:
The Next ITSM Technology
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What we discovered:
Automatic Translations are preferred for driving
customer support conversations
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What you’ll find in the report
- Profile of automatic translation users and their usage patterns
- Most favorable industries for implementing automatic translations
- Customer sentiment regarding English vs. native support
- Other professional use cases for automatic translations
Benefits of automatic translations
Boost SLAs for
international tickets
Smaller team size required
to work every case
Build robust experienced global service desk
Embrace Automatic Translations in customer support
No need to hire and retain multilingual agents. Instead, hire the right people and make sure they can understand and talk to everyone with the help of automatic translation software like Google Translate for Jira Service Management Tickets & Issues
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