Join our Podcast:
Transforming ITSM Workflows
Integrate HubSpot with JSM for Unmatched Customer Satisfaction
Podcast
Summary
Discover how to streamline your IT service management (ITSM) process by integrating HubSpot with Atlassian’s Jira Service Management (JSM).
Join our podcast to learn how this powerful integration can help you provide better customer support, ensure seamless communication between sales and support teams, and protect valuable deals from being jeopardized by open issues.
What is it about?
And 4 Key Takeaways
In today’s competitive landscape, exceptional customer service is crucial for securing and maintaining deals, yet communication gaps between sales and support teams can lead to missed opportunities and lost business. Integrating HubSpot with Atlassian’s Jira Service Management (JSM) bridges these gaps, enabling seamless collaboration and a unified customer experience.
Join us in this podcast to explore how integrating HubSpot and JSM can revolutionize your ITSM workflow. We’ll demonstrate how linking customer and deal information from HubSpot directly into JSM tickets allows support agents to understand the impact of open issues on ongoing sales, facilitating better collaboration, timely issue resolution, and ultimately helping you close deals faster while keeping customers satisfied. Whether you’re in sales, IT support, or customer success, this podcast offers valuable insights to enhance your customer support process and drive business growth.
How to set up and configure the HubSpot-JSM integration for your organization.
Real-world examples of how this integration enhances ITSM workflows.
Best practices for aligning sales and support teams to better serve customers.
Strategies to ensure critical IT issues are prioritized and resolved swiftly.
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Speaker
Christiaan Joubert
Tiaan Joubert is a Marketing Specialist and Product Owner at re:solution. He focuses on integrating HubSpot within the Atlassian ecosystem, aiming to optimize workflows, enhance customer support, and boost sales through effective technology integration.
Jan Szczepanski
Jan Szczepanski is a project and process management expert specializing in Atlassian tools. With a career focused on optimizing business processes, he has led diverse teams and now uses his experience to improve communication and collaboration, helping businesses streamline operations and boost efficiency.
