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Chatbox Use Cases

Nov 5
3 min

Radford Software supports the fresh produce industry globally in their customers' own language

Quick facts Products: Jira Software Cloud + Jira Service Desk Cloud + Language Translations for JSD Customer Languages: Italian, French, ...

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SURFnet's seamless Crowd migration to SAML SSO

Jaime Capitel

Oct 27
4 min

SURFnet's seamless Crowd migration to SAML SSO

Surfnet’s wiki page on SURFconext, the federated identity management system offered to member organizations, is a great example of how to...

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Atlassian Crowd vs SAML SSO: Alternatives or Complements?

Jaime Capitel

Oct 20
5 min

Atlassian Crowd vs SAML SSO: Alternatives or Complements?

What's the difference between Atlassian Crowd and a SAML SSO plugin? When does one replace the other? When and why should they be combined?

3 ways to add two-factor authentication (2FA) to Jira or Confluence

Jaime Capitel

Sep 22
3 min

3 ways to add two-factor authentication (2FA) to Jira or Confluence

The industry-standard solution to the password problem involves 2FA Let me remind you something, in case you’ve been living underground f...

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How API Token Authentication helped Automation Consultants strengthen their Jira Server

Jaime Capitel

Sep 15
4 min

How API Token Authentication helped Automation Consultants strengthen their Jira Server

Automation Consultants discuss their model to regularly streamline their core business with automations and scripts in Jira.

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How to Display Both the SSO and No SSO Options for Users to Choose from

Jaime Capitel

Sep 8
2 min

How to Display Both the SSO and No SSO Options for Users to Choose from

Did you know that you can easily include the option to log with username password to your SSO template page? Many of our customers do it.

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The Secret to a Multilingual Customer Service in Jira

Jaime Capitel

Sep 3
3 min

The Secret to a Multilingual Customer Service in Jira

Hybrid approaches to multilingual support combine diverse talent and automated translations. Let's have a look at it in Jira Service Desk.

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Combining the Okta API with SAML for Authenticating and Provisioning Atlassian Applications

Jaime Capitel

Aug 18
6 min

Combining the Okta API with SAML for Authenticating and Provisioning Atlassian Applications

Okta has a free SSO connector for Jira and Confluence on prem. With additional ingredients you can provision users through the Okta API

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Why does my sync with User Sync partially fail?

Julie Gums

Aug 12
1 min

Why does my sync with User Sync partially fail?

Question Why does my sync with User Sync partially fail? What is the problem? In the most cases the synchronization with User Sync partia...

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Jaime Capitel

Aug 11
3 min

Automating User Management in Jira

How can you make sure that only the right people have access to the right projects in Jira? The answer is to automate user management

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How can I add a login button to the Confluence login page, using SAML Single Sign-On?

Julie Gums

Aug 4
1 min

How can I add a login button to the Confluence login page, using SAML Single Sign-On?

Question How can I add a login button to the Confluence login page, using SAML Single Sign-On? Short answer In this case it is possible w...

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Why No-Code Platforms Can't Hash Your Password

Jaime Capitel

Aug 4
2 min

Why No-Code Platforms Can't Hash Your Password

Hashing and salting is the industry standard for storing passwords in a database. Unfortunately, no-code platforms can't follow this process

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We have more info about the Atlassian user in Azure AD, can we sync this with our User Sync plugin?

Julie Gums

Jul 29
2 min

We have more info about the Atlassian user in Azure AD, can we sync this with our User Sync plugin?

Question We have more info about the Atlassian user in Azure AD, can we sync this with our User Sync plugin? Short answer Yes it is possi...

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3 Ways to Promote Secure Jira API Authentication For Your Users

Jaime Capitel

Jul 28
4 min

3 Ways to Promote Secure Jira API Authentication For Your Users

Jira and Confluence don't have the functionality for API management or monitoring. Learn how to take control of basic authentication.

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Why is the user's email in Jira getting overwritten, if using SAML SSO for user provisioning?

Julie Gums

Jul 21
2 min

Why is the user's email in Jira getting overwritten, if using SAML SSO for user provisioning?

Question Why is the user's email in Jira getting overwritten? What is the problem? If you have configure our SAML Single Sign-On plugin t...

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4 Compelling Examples of Bulk User Administration with Atlassian Tools

Jaime Capitel

Jul 21
3 min

4 Compelling Examples of Bulk User Administration with Atlassian Tools

Jira and Confluence admins can only add or remove users from groups in bulk. There are alternatives to also activate and deactivate them.

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How can I migrate LDAP to Azure AD and rename Atlassian users using User Sync?

Julie Gums

Jul 14
2 min

How can I migrate LDAP to Azure AD and rename Atlassian users using User Sync?

Question How can I migrate LDAP to Azure AD and rename Atlassian users using User Sync? What is the problem? Migrating to LDAP and using ...

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Jaime Capitel

Jul 14
3 min

How to Deactivate Users in Jira

Deactivating users in Jira is an essential part of user lifecycle management. Learn the alternatives to manual deactivation in this article.

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5 Scenarios for Powering a Multilingual Jira Service Desk with Automated Translations

Jaime Capitel

Jul 2
8 min

5 Scenarios for Powering a Multilingual Jira Service Desk with Automated Translations

Deliver excellent global support by setting up a multilingual team. Power it up with automated translations for Jira Service Desk.

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Is Atlassian crowd enough to be used as SAML Single Sign-On?

Julie Gums

Jul 1
2 min

Is Atlassian crowd enough to be used as SAML Single Sign-On?

Question Is Atlassian crowd enough to be used as SAML Single Sign-On? What is the problem? Atlassian promotes Crowd as a Single Sign-On s...

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