Issue Translation for JSM wins Atlassian’s ITSM APP award
April 20, 2022
We knew it since late March, but we couldn’t talk about it! Now that there’s an official announcement, it’s time to brag about it 😄
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A Multilingual Chat To Boost Your JSM
March 28, 2022
Live chats and chatbots are a powerful trend in ITSM. However, many companies leave everything to automation and fail. In this article we’ll look at
6 Scenarios to Boost a Multilingual Service Desk with Automated Translations
July 2, 2021
Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are the right platform to provide value across regions and linguistical divides.
This is what happened when we did a Turing Test to Google Translate
June 15, 2021
Can users can actually tell they’re reading a message that went through Google Translate?
New Research: Automatic translators are the next ITSM technology
June 14, 2021
63% of users prefer automatic translations to getting help in a foreign language. Read the full survey report on Automatic Translations in Customer Support (ATCS)
How to empower Jira Service Desk agents to solve any issue
May 7, 2021
Empowering Jira Service Desk agents with real-time translations increases productivity, customer satisfaction and employee retention.
These 15 stats prove you must support every customer language
May 5, 2021
How much business are you losing because you’re not helping your customers in their own language?
How to staff a global service desk on a budget
April 26, 2021
How many team members you need on your agent team in Jira Service Desk to staff a global service desk? The answer depends on whether you leverage automations to eliminate the requirement to hire rare language skills.
The Magic of Translations for Jira Service Desk
March 7, 2021
74% of consumers are more likely to repurchase if after-sales care is offered in their language. Start your journey!
Radford Software supports the fresh produce industry globally in their customers’ own language
February 5, 2021
4 English-speaking agents communicate daily with Korea, Japan, Italy and France.
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