Can users can actually tell they’re reading a message that went through Google Translate?
63% of users prefer automatic translations to getting help in a foreign language. Read the full survey report on Automatic Translations in Customer Support (ATCS)
4 English-speaking agents communicate daily with Korea, Japan, Italy and France.
Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are the right platform to provide value across regions and linguistical divides.