
Issue Translation for JSM wins Atlassian’s ITSM APP award
We knew it since late March, but we couldn’t talk about it! Now that there’s an official announcement, it’s time to brag about it 😄
We knew it since late March, but we couldn’t talk about it! Now that there’s an official announcement, it’s time to brag about it 😄
Live chats and chatbots are a powerful trend in ITSM. However, many companies leave everything to automation and fail. In this article we’ll look at
Automations help optimize processes and workflows that would otherwise take a lot of time and effort. These are 6 key examples in Jira Cloud
Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are the right platform to provide value across regions and linguistical divides.
Can users can actually tell they’re reading a message that went through Google Translate?
63% of users prefer automatic translations to getting help in a foreign language. Read the full survey report on Automatic Translations in Customer Support (ATCS)
How many team members you need on your agent team in Jira Service Desk to staff a global service desk? The answer depends on whether you leverage automations to eliminate the requirement to hire rare language skills.
74% of consumers are more likely to repurchase if after-sales care is offered in their language. Start your journey!
4 English-speaking agents communicate daily with Korea, Japan, Italy and France.
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