Jira Service Management - resolution Atlassian Apps

A HubSpot Jira Integration to Align Sales with Product

Sales teams massage contacts into closing deals, but they need product improvements to finalize the best contracts. A HubSpot Jira integration can go a long

The Ultimate Guide to Deactivating Inactive Users

Having a robust process for deactivating inactive users has become more important than ever. In this guide we will look at the different goals for deactivating users, typical options for hosting users, and the best alternatives for disabling them.

Issue Translation for JSM wins Atlassian’s ITSM APP award

We knew it since late March, but we couldn’t talk about it! Now that there’s an official announcement, it’s time to brag about it 😄

A Multilingual Chat To Boost Your JSM

Live chats and chatbots are a powerful trend in ITSM. However, many companies leave everything to automation and fail. In this article we’ll look at

6 Scenarios to Boost a Multilingual Service Desk with Automated Translations

Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are the right platform to provide value across regions and linguistical divides.

This is what happened when we did a Turing Test to Google Translate

Can users can actually tell they’re reading a message that went through Google Translate?

Should you help customers with automatic translations?

New Research: Automatic translators are the next ITSM technology

63% of users prefer automatic translations to getting help in a foreign language. Read the full survey report on Automatic Translations in Customer Support (ATCS)

How to empower Jira Service Desk agents to solve any issue

Empowering Jira Service Desk agents with real-time translations increases productivity, customer satisfaction and employee retention.

The Magic of Translations for Jira Service Desk

74% of consumers are more likely to repurchase if after-sales care is offered in their language. Start your journey!

Radford Software supports the fresh produce industry globally in their customers’ own language

4 English-speaking agents communicate daily with Korea, Japan, Italy and France.

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A HubSpot Jira Integration to Align Sales with Product

The Ultimate Guide to Deactivating Inactive Users

Issue Translation for JSM wins Atlassian’s ITSM APP award

A Multilingual Chat To Boost Your JSM

6 Scenarios to Boost a Multilingual Service Desk with Automated Translations

This is what happened when we did a Turing Test to Google Translate

New Research: Automatic translators are the next ITSM technology

How to empower Jira Service Desk agents to solve any issue

The Magic of Translations for Jira Service Desk

Radford Software supports the fresh produce industry globally in their customers’ own language

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