14 dashboard gadgets to nail capacity planning in Jira
January 12, 2023
See the impact of absences in your capacity planning with this full reporting toolkit. Built with Custom Charts for Jira & data from Out of Office Assistant.
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Elevate support teams with a HubSpot integration
October 26, 2022
Customer Success teams have the key to customer insights — but they’re often locked inside Jira. Integrating with HubSpot is a winning strategy.
A HubSpot Jira Integration to Align Sales with Product
September 6, 2022
Sales teams massage contacts into closing deals, but they need product improvements to finalize the best contracts. A HubSpot Jira integration can go a long
The Ultimate Guide to Deactivating Inactive Users
August 12, 2022
Having a robust process for deactivating inactive users has become more important than ever. In this guide we will look at the different goals for deactivating users, typical options for hosting users, and the best alternatives for disabling them.
Issue Translation for JSM wins Atlassian’s ITSM APP award
April 20, 2022
We knew it since late March, but we couldn’t talk about it! Now that there’s an official announcement, it’s time to brag about it 😄
A Multilingual Chat To Boost Your JSM
March 28, 2022
Live chats and chatbots are a powerful trend in ITSM. However, many companies leave everything to automation and fail. In this article we’ll look at
6 Scenarios to Boost a Multilingual Service Desk with Automated Translations
July 2, 2021
Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are the right platform to provide value across regions and linguistical divides.
This is what happened when we did a Turing Test to Google Translate
June 15, 2021
Can users can actually tell they’re reading a message that went through Google Translate?
New Research: Automatic translators are the next ITSM technology
June 14, 2021
63% of users prefer automatic translations to getting help in a foreign language. Read the full survey report on Automatic Translations in Customer Support (ATCS)
How to empower Jira Service Desk agents to solve any issue
May 7, 2021
Empowering Jira Service Desk agents with real-time translations increases productivity, customer satisfaction and employee retention.
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