In this guide, we walk through setting up a webhook in Jira Automation so that every successful automated task creates a traceable signal, whether that means updating a dashboard, writing an audit log, or triggering a follow-up workflow. By treating success events as first-class operational signals, you gain traceability, visibility, and evidence that your automations are running as expected.
This approach eliminates the guesswork around whether your automated tasks actually completed, giving you a provable trail that satisfies auditors, stakeholders, and your own operational confidence.
In our video, we demonstrate the full setup process step by step, from creating the Jira Automation rule to testing the webhook end to end:
Why Success Notifications Matter
Failures get attention. When something breaks, alerts fire, tickets get created, and people scramble to fix the problem. But success usually goes unnoticed – and that silence can be a liability. When someone asks, “Did the automated cleanup run last night?” and your answer is “I think so,” you have a gap in your operations.
As Marvin, Technical Support Engineer (DevOps) at re:solution GmbH, puts it in our video: successful automations are quiet, but auditable automations are what truly matter – because auditors are not quiet. The core problem breaks down into three missing elements:
- Traceability – When did the automation run?
- Visibility – Is it healthy and functioning correctly?
- Evidence – What happened next after it completed?
By treating success events as first-class signals, you close all three of these gaps with a single webhook configuration.
The Solution: Automated Task Succeeded Webhook Trigger
The app supports a webhook trigger called “Automated Task Succeeded.” This means that when a task completes successfully, it can notify Jira Automation via an incoming webhook, and Jira can then do something useful with that success signal. This is not about celebrating success, it is about proving success with a trail you can point to.
Three Common Patterns for Success Notifications
There are three primary patterns you can implement once you have a success webhook in place:
- Update a dashboard – Reflect status, timestamp, and run count on a live dashboard so anyone can see at a glance whether automations are healthy.
- Write an audit log – Create a ticket, comment, or log entry that serves as a permanent record of the successful run.
- Chain workflows – Use the success signal to trigger a follow-up workflow, such as “Task A succeeded, now start Workflow B.”
In our video, we implement a simple version of the second pattern: creating a Jira work item on success. This is easy to expand later into any of the other patterns.
Step-by-Step Setup: Creating the Jira Automation Rule
The first step is to create the automation rule within Jira at the project or space level. Navigate to your target project or space, then go to Space Settings and select Automation. The automation rule you create here will be scoped only to that specific space.
Configuring the Incoming Webhook Trigger
Start by adding a trigger and selecting Incoming Webhook. After you enable or save the rule, Jira will display two critical pieces of information: the Webhook URL and a Secret. You will need both of these later when configuring the app side of the integration.
One important setting to note: you must change the configuration to “No work items from this webhook.” This allows the automation rule to run without requiring an existing issue context, which is essential since the webhook is firing from an external event rather than from within an existing Jira issue.
Defining the Action
For the action, we set up a Create Work Item step. This creates a new task (or whatever issue type fits your needs) with a summary like “Automated task succeeded” and a short description providing context about what ran and where to verify. In our demonstration, this keeps things simple, but you could replace or extend this action to update a Confluence or Jira dashboard, add a row to a structured log, send a daily digest, or trigger an entirely separate workflow.
Step-by-Step Setup: Adding the Webhook in the App
The second major step is configuring the webhook on the app side. Navigate to the user management app, go to Settings, and find the Atlassian Automation Webhooks section. Click “Add Webhook” and give it a descriptive name such as “Automated Task Succeeded.”
Now paste in the Webhook URL that you copied from the Jira Automation rule, along with the Secret. For the trigger selection, choose “Task success” or “Automated Task Succeeded”, this is the event that will fire the webhook when an automated task completes successfully.
We recommend adding notes to the webhook configuration as well. These notes are visible to other admins and help provide context about what this webhook does and why it exists. Ensure the webhook is set to Active, then save your configuration.
Testing and Verifying the Setup
With both sides configured, it is time to run a test to confirm everything works end to end. Trigger a test webhook for the “Task success” event from within the app. After running the test, there are two places you need to verify the results.
Check the Jira Automation Audit Log
First, go to the automation audit log in Jira. You should see that the incoming webhook was triggered and that the corresponding action, in our case, creating a work item, was executed successfully. Expand the log entry to see the full details of what happened during the automation run.
Verify the Work Item
Second, check your queue or board to confirm the new work item was actually created. Verify that the summary and description match what you configured in the automation rule. In our video, we confirmed that both fields populated correctly, matching the automation rule we defined earlier.
Once you have verified everything works, you can expand the setup. Assign created items to a specific person, add labels or components, or trigger additional workflows based on the success signal.
Operational Tips for Managing Success Notifications
One common concern with success notifications is noise. If you have automations running frequently, success triggers can generate a high volume of notifications that overwhelm your channels. The key recommendation from our video is: do not turn off success notifications, route them smarter.
For example, you can log every single success event for audit purposes, but only send a notification to your Slack or Teams channel once per day with a summary. This gives you complete traceability in your logs while keeping your communication channels clean and actionable.
Your Next Steps
To get started with success webhooks in your own environment, follow these steps:
- Pick one pattern to implement first: dashboard update, audit log, or workflow chaining.
- Create the incoming webhook automation rule in Jira at your project or space level.
- Add the webhook in your app’s notification settings with the correct URL, secret, and trigger.
- Run one manual test today to confirm the full flow works.
Once this is in place, you stop guessing whether your tasks ran and start knowing, with proof you can point to whenever anyone asks.
