Enhance customer satisfaction and boost your KPIs with processes that break down language barriers and make it easy for your agents to focus on solving problems.
RESOLUTION IS TRUSTED BY OVER 8,000 CUSTOMERS WORLDWIDE
Affordable
Customer care that doesn’t cost a fortune
Create tangible value for customers at a fraction of the cost by building multilingual support into your service desk without difficult hiring, non-peak scheduling or expensive translation fees.
Increased Agent Productivity
Unlock legendary support
Stop hiring to cover additional language combinations and empower agents that know your company and your products best –no matter what they speak.
Size doesn’t matter
For small teams & large enterprises
Serving a global customer base should be a matter of quality, not quantity. Empower a small team of agents or larger product support teams to optimize your global customer service infrastructure.
Optionally choose when to translate agents’ responses to customers.
Bilingual mode displays original messages alongside their translations.
Invisible mode provides the experience of a seamless conversation across languages.
For more control of what should be translated, go for the invisible mode
Seamless integrations
Expand to other channels
Customers communicate with your agents on multiple channel. Issue Translation works with canned responses and connects to Slack via the JSM Chat, as well as other marketplace apps to make sure your team is consistently multilingual.