Today, high-growth teams are expected to deliver an effortless customer experience – even though their data, tools, and workflows often live in completely different systems. Sales works in HubSpot. Support teams live in Jira Service Management. Customer Success and onboarding teams depend on Confluence. The result? Endless back-and-forth, manual copy/paste, and customer details that slip through the cracks.
That’s exactly the gap we set out to close.
In our recent webinar, “The Ultimate HubSpot–Jira–Confluence Integration Guide,” Frederike Häusel (Partner & Customer Success Manager) and Christiaan Joubert (Product Owner for HubSpot for Jira & Confluence) walked through a fully-automated customer lifecycle – from Closed-Won to onboarding, customer support, and data compliance – all powered by re:solution’s integrations.
The recording is now available on-demand, and if you work in Support, CS, Sales, or Ops, this session will completely change how you think about cross-team collaboration.
What You’ll Learn in the Webinar
1. Why This Integration Matters
We start with the reality most teams know too well:
Sales has one version of the truth. Support has another. Customer Success relies on tribal knowledge stored everywhere. Customers expect one seamless experience – but your tools don’t talk natively.
The webinar shows how our integrations bring HubSpot, Jira, and Confluence together into a single, real-time source of truth, so deal values, renewal dates, ticket history, and account health stay visible across teams.
2. The Full Customer Lifecycle in Action
We don’t just talk about the value – we show it.
Deal Won → Auto-Created Onboarding Ticket
Christiaan demonstrates how a Closed-Won deal in HubSpot instantly creates a structured onboarding request in Jira Service Management. No copy/paste. No data loss. No missed SLAs.
MRR, tier, renewal dates, and the full CRM context appear directly in the Jira sidebar — live and synced.
Customer 360 Page in Confluence
Frederike builds a full customer overview in seconds using HubSpot widgets and Jira macros.
This page becomes the shared truth for the entire account:
Deals
Contacts
Companies
Jira Software issues
Jira Service Management tickets
Everything updates in real-time – without anyone needing a HubSpot seat.
3. Support Teams Stay Perfectly Aligned
We walk through a support ticket raised by a BMW customer and show how:
Jira automatically associates the ticket with the correct HubSpot contact
HubSpot’s timeline shows the Jira ticket instantly
Confluence updates the Customer 360 page the moment something changes
Sales, Support, and CSMs finally operate on the same page – literally.
4. Built-In GDPR Compliance & Data Hygiene
Static data is always a risk.
Our widgets don’t store any customer data – they only fetch what’s live.
In the demo, Frederike deletes a HubSpot contact, and seconds later that contact disappears from Confluence. No manual cleanup. No stale records. No compliance headaches.
5. Cost Savings You Don’t Want to Miss
One of the most surprising benefits?
You don’t need extra HubSpot or Atlassian licenses to access CRM data inside Jira or Confluence.
Your teams get all the context they need – without your budget expanding.
Who Should Watch the Recording?
This webinar is perfect for:
Jira Service Management teams wanting better visibility into customers
Customer Success teams building scalable onboarding processes
Sales teams tired of chasing updates from support
RevOps / Ops teams who want to eliminate silos
HubSpot admins who want cleaner data and automated workflows
Anyone managing enterprise customer lifecycle workflows
If your teams touch HubSpot, Jira, or Confluence, this will transform how you work.
Watch the Full Webinar Recording
Whether you missed the live session or want to revisit the demos, the full recording is available now.
👉 Watch the on-demand webinar
👉 Download the slides
👉 Start your free trial of the integrations
Automating your customer lifecycle isn’t just possible – it’s easy once your tools finally talk to each other.
