Automate Work and Approval
Delegations with Confidence
Why Does Absence Management
Matter for IT and Business Operations?
Impact on IT Service & Helpdesk Teams
- Delayed customer requests impact customer satisfaction and jeopardize business growth.
- IT managers struggle to plan resources and workload, leading to burnout and inefficiencies.
- IT teams and admins must manually step in to reassign and escalate tasks, wasting time and increasing workload.
Impact on Business Teams (HR, Finance, Facilities, etc.)
- Lack of transparency in agent availability makes request handling unpredictable, impacting business planning.
- Approval of critical requests (payroll, hiring, compliance, etc.) is delayed when key decision-makers are absent.
- SLAs don’t reflect the actual capacity of HR/legal teams, leading to legal risks and decreased trust from stakeholders.
How Can the Out-of-Office App Help My Team?
Enable Smarter Resourcing with Agent Availability Insights
- Show agent availability in the service portal (optional).
- Track absent agents with JQL filters and dashboards.
Approval Delegation
- Avoid bottlenecks by routing decisions when primary approvers are away.
- JSM customers can dynamically route approval tasks to defined delegates.
Optimize and Automate Assignments
- Automatically reassign tickets based on Outlook, Google Calendar, or Tempo data.
- Supports round-robin or unassign logic to keep queues flowing.
FAQ
Q: I’m using round-robin automation. Do I need to switch to Out of Office
A: Nope! Just set Out of Office rules to unassign requests—no more assignments to folks sipping margaritas on a beach.
Q: I’m using round-robin automation. Do I need to switch to Out of Office
A: Of course! Out of Office rules run in parallel—no need to dump everything on one poor soul.Q: I’m using round-robin automation. Do I need to switch to Out of Office
A: No worries! Get Out of Office admin privileges once, and you’ll have the power—minus the stress of Jira admin life.I work for a medium-sized state agency in the information technology section. I work in Jira Service Management daily. I just want to say how impressed I am with the service of Resolution. When we were struggling to get the Out-of-Office Assistant to work with our automations, they were right there to help us. Additionally, whenever we have questions, they are quick to respond, they are kind, and very helpful. Thank you!
Out of Office for Jira – Keep Work Moving, Even When You’re Away
Out of Office for Jira ensures tasks don’t stall when team members are unavailable. It automates issue reassignment, delegates approvals, and syncs availability data from Outlook, Google Calendar, Slack, and Tempo.
Why It Matters
- Prevent workflow disruptions by automatically reassigning tasks.
- Ensure timely approvals with backup approvers.
- Integrate seamlessly with existing tools for real-time availability tracking.
Key Features
CATEGORY
FEATURE
Value
Core Capabilities
Out of Office Status
Shows assignee status in the issue view and suggests alternatives.
Prevents delays by showing who’s available.
Custom Messages
Auto-comments notify others when someone is away.
Keeps teams informed with minimal disruption.
Dynamic Reassignment
Keeps work moving during absences.
Mention Tags
Shows absence alerts in Jira comments.
Highlights availability when users are mentioned.
Reusable Templates
Set once, reuse across projects and integrations
Advanced Capabilities
Bulk Assignment Management
Streamlines handovers before, during, and after leave.
Jira Automation Compatibility
Works with Jira Automation to exclude absent users from workflows.
JQL Reporting for Impact Analysis
Track reassigned issues and team load using JQL filters.
Exposes blockers and workload risks.
Enterprise-wide Admin Features (Coming Soon)
Admin-level controls for setting global OoO policies.
Centralizes setup and ensures consistency.
JSM Specific Features
Approval Delegation
Routes pending approvals to predefined backups.
Customer Approval Delegation
Assign backup approvers when customer roles are out.
Customer Portal Customization
Customizes how OoO statuses are displayed in the portal.
Integrations
Outlook 365 & Google Calendar
Syncs Out of Office status from calendar sources.
Tempo Capacity Planner
Connects Tempo Plans for non-billable time.
Slack
Syncs Out of Office Assistant with Slack status.
Custom integrations through the REST API
Syncs HR system data with Jira’s OoO rules.
Enables custom automation and HR syncing.
Feature Comparison:
Out of Office for Jira automates reassignments,
ensures smooth handovers, and eliminates delays – something that Automation for Jira and other solutions simply weren’t built to do.
FEATURE
Out of Office for Jira
Automation for Jira
Other Solutions
Out of Office Status in Jira issues
Information doesn’t connect with automations
Out of Office message
Calendar & HR Integrations
Only with custom development
Documented REST API
Reassignment automations for admins
Reassignment automations for users
Shift Management
Approval Delegation (JSM)
Approval Delegation for customers
Team Mention Alerts
Reusable Absence Templates
Bulk Assignment Controls for End Users
JQL for Absence Insights
Slack Integration
Information doesn’t connect with automations
Rule form
User View
Rule list
JQL filters (optional)
