Issue Translation for JSM
On the fly multi-lingual support
Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual
Eliminate communication barriers with your customers.
Bilingual mode
- Communicate to customers that they're reading automatic translations
- Shows both on the agent view and on the customer portal
- The summary and description of Jira tickets will also be bilingual
- Easy to check for jargon, terminology or typos in the original
Translate every message between agents and customers and display the original text alongside its translation.
Invisible mode
Optionally choose when to translate agents’ responses to customers.
- Messages submitted by the customer are not shown in bilingual mode to the agent.
- Agent messages are not translated unless the translation is triggered.
- Trigger translations with internal comments that start with #translate.
- When this happens, customers only see the translated message, not the message stored in the internal comment
- Neither the original message nor the automatic translation labels will be displayed in the customer portal.
Seamless integrations
Expand to
other channels
Customers communicate with your agents on multiple channel. Issue Translation connects to Halp, Chat for JSM and other tools to make sure your team is consistently multilingual.
… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...
Nikola Zavadska
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Sentiment Analysis
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Extract the meaning of your tickets and store them as tags to make them easier to navigate. (experimental)