On the fly multi-lingual support

Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual

We are proud to announce that we are the official Atlassian ITSM APP Partner of the Year

Issue Translation for JSM – Features

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Bilingual mode

Translate every message between agents and customers and display the original text alongside its translation.

Invisible mode

Optionally choose when to translate agents’ responses to customers.
Seamless integrations

Expand to
other channels

Customers communicate with your agents on multiple channel. Issue Translation connects to Halp, Chat for JSM and other tools to make sure your team is consistently multilingual.

Configurable service desk languages

Translate customer messages to the project default language

… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...

Project settings

Enable translations for select projects. Tweak every setting later.

Build language-based queues

Create queues based on the language(s) spoken by customers

JQL Searches based on languages

Build powerful reporting based on regions and languages to spot trends and better understand your global customer base

Sentiment Analysis

We detect your customer´s sentiment when they raise an issue and in their most recent interaction. Use these insights to escalate critical tickets or measure the quality of your support. (experimental)

Tags with most used keywords / phrases

Extract the meaning of your tickets and store them as tags to make them easier to navigate. (experimental)

Automate assignments

Add automation rules using the Customer Language custom field.

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