Customers communicate with your agents on multiple channel. Issue Translation connects to Halp, Chat for JSM and other tools to make sure your team is consistently multilingual.
JQL Searches based on languages
Build powerful reporting based on regions and languages to spot trends and better understand your global customer base
We detect your customer´s sentiment when they raise an issue and in their most recent interaction. Use these insights to escalate critical tickets or measure the quality of your support. (experimental)
Tags with most used keywords / phrases
Extract the meaning of your tickets and store them as tags to make them easier to navigate. (experimental)