On the fly multi-lingual support

Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual

Google Translate for JSM Features

Bilingual mode

Translate every message between agents and customers and display the original text alongside its translation.

Invisible mode

Optionally choose when to translate agents’ responses to customers.

Configurable service desk languages

Translate customer messages to the project default language

… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...

Nikola Zavadska

Project settings

Enable translations for select projects. Tweak every setting later.

Build language-based queues

Create queues based on the language(s) spoken by customers

JQL Searches based on languages

Build powerful reporting based on regions and languages to spot trends and better understand your global customer base

Sentiment Analysis

We detect your customer´s sentiment when they raise an issue and in their most recent interaction. Use these insights to escalate critical tickets or measure the quality of your support. (experimental)

Tags with most used keywords / phrases

Extract the meaning of your tickets and store them as tags to make them easier to navigate. (experimental)

Automate assignments

Add automation rules using the Customer Language custom field.
Go Multilingual
The Magic of Translations for Jira Service Desk
September 7, 2020

74% of consumers are more likely to repurchase if after-sales care is offered in their language. Start your journey!

Read More
5 Scenarios to Boost a Multilingual Service Desk with Automated Translations
July 2, 2020

Your audience is global, but your support team has a specific background. Automated translations embedded in Jira Service Management are...

Read More
out of office jira vacation
Prepare for a Jira-Free Eastern Holiday
February 25, 2020

How can you enjoy your holiday knowing that Jira issues are piling up? The answer is an Out-of-Office assistant.

Read More