On the fly multi-lingual support
Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual
Language Translation Features
Bilingual mode
- Communicate to customers that they're reading automatic translations
- Shows both on the agent view and on the customer portal
- The summary and description of Jira tickets will also be bilingual
- Easy to check for jargon, terminology or typos in the original
Invisible mode
- Messages submitted by the customer are not shown in bilingual mode to the agent.
- Agent messages are not translated unless the translation is triggered.
- Trigger translations with internal comments that start with #translate.
- When this happens, customers only see the translated message, not the message stored in the internal comment
- Neither the original message nor the automatic translation labels will be displayed in the customer portal.
… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...

JQL Searches based on languages
Build powerful reporting based on regions and languages to spot trends and better understand your global customer base

Sentiment Analysis
We detect your customer´s sentiment when they raise an issue and in their most recent interaction. Use these insights to escalate critical tickets or measure the quality of your support. (experimental)

Tags with most used keywords / phrases
Extract the meaning of your tickets and store them as tags to make them easier to navigate. (experimental)
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