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Issue Translation for JSM

Issue Translation For Jira Service Management

On the fly multi-lingual support

Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual

Eliminate communication barriers with your customers.

We are proud to announce that we are the official Atlassian ITSM APP Partner of the Year

Issue Translation for JSM

break down language barriers and make it easy for your agents to focus on solving problems

Faster resolution times

Speak your customer's language

Enhance customer satisfaction and boost your KPIs with processes that break down language barriers and make it easy for your agents to focus on solving problems.

RESOLUTION IS TRUSTED BY OVER 8,000 CUSTOMERS WORLDWIDE

Affordable

Customer care that doesn’t cost a fortune

Create tangible value for customers at a fraction of the cost by building multilingual support into your service desk without difficult hiring, non-peak scheduling or expensive translation fees.

building multilingual support into your service desk without difficult hiring
Increased Agent Productivity

Increased Agent Productivity

Unlock legendary support

Stop hiring to cover additional language combinations and empower agents that know your company and your products best –no matter what they speak.

Empower a small team of agents or larger product support teams to optimize your global customer service infrastructure

Size doesn’t matter

For small teams & large enterprises

Serving a global customer base should be a matter of quality, not quantity. Empower a small team of agents or larger product support teams to optimize your global customer service infrastructure.

2 translation modes

Optionally choose when to translate agents’ responses to customers.
Seamless integrations

Expand to
other channels

Customers communicate with your agents on multiple channel.
Issue Translation works with canned responses and connects to Slack via the JSM Chat, as well as other marketplace apps to make sure your team is consistently multilingual.

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… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...

Build language-based queues

Create queues based on the language(s) spoken by customers

JQL Searches Based On Languages

Build powerful reporting based on regions and languages to spot trends and better understand your global customer base

Settings by project

Pick translation mode and project default language per JSM project.

Translation editor

Preview and edit the AI translation before publishing it

Automate assignments

Add automation rules using the Customer Language custom field.

Supports additional
custom fields

Request types often contain much more than a summary and a description.

Get started with your multilingual
Jira Service Management

Admin Guide

Enable translations in your projects

Configure your projects to enable automated translations.

Set a default language, choose the translation mode, and get your agents running!

User Guide

Do multilingual support


Learn how to communicate with customers.

Integrations

Connect Jira

 

Leverage language insights and build queues and automations per language.