Don’t make them wait.
Customers and stakeholders are impatient.
Make progress while team members disconnect with automated handovers to available coverers.
Out Of Office Features
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Out of Office rules
Define Out of Office rules. As many as you need.
- Select a start date and an optional end date
- Project-based or JQL-based rule triggers
- Create simultaneous rules for different sets of issues
Out of Office messages
Share your status with a comment in every issue assigned during your absence.
- Optionally share out of office messages with customers
- The message is optional when the rule defines coverers and/or approver coverers
- Message can be triggered when a customer responds (automation setup required)
Good little tool to avoid stale Jira ticket during people's holidays.
Coverers
Select who will be covering for you during your leave
- Reassigns issues assigned to the rule owner during the specified period
- Supports multiple coverers
- Supports different coverers for different projects within the same time period
- Select “Unassigned” if that’s best for your workflow
Approver Coverers
Automatically send Jira Service Management requests to a different approver.
- Rules can be built with only a filter and an approval coverer
- Supports multiple approvers
JQL Filters
Use JQLs to define how your rule will be triggered
- Apply any of your saved filters or build a custom JQL filter
- Can be used for filtering issues from more than one project
This add-on is vital to what we do - to ensure that our clients tickets don't go unnoticed if someone is on leave …
Bulk reassign open issues
Issues already assigned to the rule owner can be reassigned in bulk
- Two options for coverers: reassign or set as watchers
- Applies by default to open issues
- Issues in TO DO can be reassigned with a click
User Administration
Build gadgets, reports, and issue filters to track the impact of leaves and ooo reassignments
- Admins can manage rules
- Project admins have admin rights over project members
- Includes the ability to create API Tokens with admin scope and for other users
Issue Glance
See when an assignee is Out of Office and when they will be back
Mention tags
Trigger warnings of upcoming and current absences when users are mentioned in Jira
API for developers
Connect to any third party platform with REST API Tokens
Out of Office Assistant app for Slack
Control your out of office rules from Slack
- Create rules from Slack
- Rules can be based on dates or on the Slack status
- Activate and deactivate the rule with the Slack status emojis
Capacity Reporting
Build gadgets, reports, and issue filters to track the impact of leaves and ooo reassignments
- Look back on reassignments done by Out of Office
- Track issues whose assignees are Out of Office
- Report on capacity and productivity KPIs: story points at risk, total issues reassigned per coverer, or which projects have more team members out of office.
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