Out of Office
Don’t make them wait.
Customers and stakeholders are impatient.
Make progress while team members disconnect with automated handovers to available coverers.
Out Of Office
Absences won’t be blockers
Reassign to coverers
Don’t slow down when a team member is away.
Out of Office rules can automatically reassign their issues and approvals!
RESOLUTION IS TRUSTED BY OVER 8,000 CUSTOMERS WORLDWIDE
Cross-project user list
Who is available?
Managers, project leads and colleagues can check who is out of office before planning and assigning work.
Capacity reporting
OoO fields for JQL
Create intuitive gadgets to see how issues are being reassigned and how leaves are impacting your productivity
Take a break from Jira
Guilt-free vacation management
Feeling confident about taking time off is
a few clicks away.
Setup your Jira vacation responder, let your colleagues cover your back, and enjoy your vacation!
Plan from your Calendar
Integrate with your apps
No need to create your rules from Jira!
Run Out of Office from Slack, Outlook, or Google Calendar, automate with Zapier, and integrate with leading apps for Jira like Tempo.
Or build your custom integration with our REST API.
Use Cases
Absence Management
Define Out of the Office rules when traveling,
or during sabbaticals, child care,
sick leaves, etc.
Changing prios
FUNCTIONAL TEAMS
Functional teams like support or QA can ensure that issues are immediately assigned to an available team member
Multifunctional teams
Multifunctional teams and teams
based on shifts can create a fixed
delegation structure
Call in sick
On sick days, rules can be activated spontaneously from mobile devices using the app for Slack.
reporting
Managers can use JQLs to retrieve a comprehensive list of all the Jira issues with assignees who are out of the office, and much more
The Handover Shop
Out of Office today is about automating handovers and speeding up delivery.
Don’t miss out on all our tips and best practices!
Out of Office rules
Define Out of Office rules. As many as you need.
- Select a start date and an optional end date
- Project-based or JQL-based rule triggers
- Create simultaneous rules for different sets of issues
Out of Office messages
- Optionally share out of office messages with customers
- The message is optional when the rule defines coverers and/or approver coverers
- Message can be triggered when a customer responds (automation setup required)
Good little tool to avoid stale Jira ticket during people's holidays.
Coverers
- Reassigns issues assigned to the rule owner during the specified period
- Supports multiple coverers
- Supports different coverers for different projects within the same time period
- Select “Unassigned” if that’s best for your workflow
Approver Coverers
- Rules can be built with only a filter and an approval coverer
- Supports multiple approvers
JQL Filters
- Apply any of your saved filters or build a custom JQL filter
- Can be used for filtering issues from more than one project
This add-on is vital to what we do - to ensure that our clients tickets don't go unnoticed if someone is on leave …
Bulk reassign open issues
- Two options for coverers: reassign or set as watchers
- Applies by default to open issues
- Issues in TO DO can be reassigned with a click
User Administration
- Admins can manage rules
- Project admins have admin rights over project members
- Includes the ability to create API Tokens with admin scope and for other users
Issue Glance
See when an assignee is Out of Office and when they will be back
Mention tags
Trigger warnings of upcoming and current absences when users are mentioned in Jira
API for developers
Connect to any third party platform with REST API Tokens
Out of Office Assistant app for Slack
- Create rules from Slack
- Rules can be based on dates or on the Slack status
- Activate and deactivate the rule with the Slack status emojis
Capacity Reporting
- Look back on reassignments done by Out of Office
- Track issues whose assignees are Out of Office
- Report on capacity and productivity KPIs: story points at risk, total issues reassigned per coverer, or which projects have more team members out of office.
